The Inside Sales Rep works in a tandem with the Outside Sales Rep to provide excellent customer service.

With responsibilities throughout all stages of the sales cycle the IS Rep helps drive regional sales results and is accountable to meet established targets. This position interfaces with multiple departments across the organization to represent customer and sales force interests, including product satisfaction and general requirements. The IS Rep represents customer and sales force interests with internal departments to ensure on-time fulfillment, overall product satisfaction and question/problem resolution.

Duties and responsibilities include, but are not limited to:

• Respond to telephone inquiries from customers, vendors and Outbound Sales representatives.
• Provide the customer with product information to assist them in determining appropriate merchandise to purchase.
• Recommend additional products to meet customer needs.
• Respond to customer requests and questions regarding technical issues, products and account information; analyzes and rectifies customer concerns using established procedures.
• Update customer records.
• Track sales activities: Record all customer communications and maintain the customer databases.
• Quote prices, prepare proposals and provide information regarding terms of sales and delivery dates in a timely and efficient manner.
• Enter and maintain orders in SAP.
• Follow up with customers on quotes, reports, orders, etc.
• Coordinate with other departments in handling purchase orders and providing service to customers; may arrange special orders or deliveries; may develop new business within assigned region.
• Achieve an advanced understanding of the Rittal products.
• Provide feedback to product management regarding general customer requirements for future product release.

Core Competencies

The successful IS will have excellent customer facing skills, combined with a strong technical aptitude and keen interest in learning about the Rittal products. They will thrive in a high pressure and dynamic environment with an overwhelming drive to succeed.

• Strong written and verbal communication skills, excellent interpersonal skills and an ability to work with diverse groups of people.
• Passionate about sales and technology.
• Strong commitment to personal excellence, self-motivated and resourceful.
• Excellent project management skills, ability to balance multiple priorities in a dynamic work environment.
• A team player with a “can do” attitude and strong customer service orientation.
• Capable problem solver that develops effective solutions for complex problems.
• Looking for career advancement opportunities.

Rittal Systems Ltd. provides a highly competitive compensation package including full medical, dental and health/wellness benefits as well as a company matched retirement savings program.

Interested? Please send your resume, cover letter and compensation expectations to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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