Due to the progression of the COVID-19 pandemic, Alectra Utilities has activated its Emergency Operations Centre and is working closely with the province and its municipal partners to ensure the health and safety of its employees, customers and the public.

Call Centre staff are being provided with remote communications capabilities where possible. Alectra warns that call wait times may be longer than normal as the company transitions to this model. Customers are advised to visit Alectra’s website for regular account services and billing enquiries.

All of the company’s operations are being scaled back to focus on the safe and reliable operation of its electricity grid, emergency power outage and power restoration services and other services supporting emergency field operations and public safety, as required.

The company also notes that for residential and small business customers experiencing difficulty paying their electricity bills due to COVID-19, they offer several assistance programs and will not disconnect customers during this time.