By Renée Francoeur
November 16, 2015 – Dexter + Chaney, providers of Spectrum Construction Software, have announced a technology partnership agreement with Irvine, Calif.-based FieldConnect Inc. to “empower a mobile, service management workforce.” Fully integrated with Spectrum and fully functional online or offline, FieldConnect’s mobile solutions expand work order, dispatch and service management capabilities for service contractors in the field, according to Dexter + Chaney.
“We saw Spectrum’s service management module as an excellent foundation for FieldConnect’s mobile field service applications. FieldConnect applications integrate with Spectrum to leverage the strengths of the service module to speed billing processes for field work orders and improve field technician efficiency,” FieldConnect CEO Robert Hughes said.
From their tablet devices, technicians using Spectrum and FieldConnect’s mobile solutions can see all work orders assigned to them, read notes related to the client or the job, access maps and directions, upload job site photos, collect electronic signatures, even email work orders and other forms and documents directly from the job. Technicians can also record their time on the job by clocking in and out of jobs from the field.
Technicians and service managers also manage parts, materials and inventory better with FieldAccess, the companies said. From their mobile devices, technicians can locate parts and supplies they need and assign the truck-stock items they use to the work orders they complete. Purchase requests can be generated in the field and photos of receipts can be taken via mobile devices and sent to the office staff in real time.
FieldConnect also provides an intuitive customer portal where service customers can log in, see the status of service work they have requested and the technicians assigned, request new service, add notes and attach images related to their service sites, and more.
“FieldConnect provides Spectrum clients with the means to grow their service businesses and make them more profitable,” Hughes said.