By Anthony Capkun
July 17, 2013 – Dexter+Chaney has released a service management solution for contractors that includes features for work order management and service dispatch. It works seamlessly with Spectrum Construction Software, says the company, and works in the cloud, requiring no software download or specific hardware devices. “Contractors with a large service component to their business need information delivered fast to a mobile, dispersed and diverse workforce,” said John Chaney, president. “Managers, dispatchers and technicians can connect to the full set of service-management features wherever they are, using any device with a web browser.” Spectrum Service Management provides visibility into customer and service call history, while dispatchers can create, prioritize and schedule service calls from one screen. Technicians, meantime, can process work orders directly from the field, and customers can even be invoiced immediately when the work is complete.