June 27, 2016 – Hydro One is asking its customers to complete an online survey to help shape future investments in electricity assets as the company begins to build a five-year plan to submit to the Ontario Energy Board (OEB). Have your say before July 18, 2016 by clicking HERE.

The OEB says it will examine the plan in a public hearing and determine new distribution rates for Hydro One’s customers between 2018 and 2022.

“The purpose of the consultation process is to understand whether Hydro One customer needs are being met and which types of reliability and service improvements customers value most,” said Warren Lister, vice-president of customer service with Hydro One.

The plan will also address: aging electricity infrastructure, responding to power outages and repairing the electricity system, power quality and reliability enhancements, and offering new products, services and web-enabled tools.

Hydro One says on average, electricity distribution services account for 29% of a Hydro One bill. This amount is collected by to pay for poles, lines, transformers and other equipment, the utility says.