Electrical Business

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Hydro-Quebec subsidiary Hilo launches its smart home service


August 19, 2020
By Anthony Capkun


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August 19, 2020 – Hydro-Quebec’s subsidiary specializing in new energy services, Hilo, is launching its smart home service. With Hilo’s smart energy offering, the utility says it’s simple for Quebecers to optimize their electricity consumption and save on their bills, while getting cash rewards.

Hilo lets customers use a mobile app to control a range of smart home devices, such as thermostats, smart hub, bulbs, plugs, dimmers, lights switches, smoke detectors and weather stations. Other products will follow.

Hilo’s network of partners includes several Quebec companies, such as Stelpro and Synapse. For instance, the thermostats included in its offer are developed by a joint venture between Hilo and Stelpro, and manufactured in Shawinigan in a Stelpro Group plant.

During some peak demand periods in winter, customers will be invited to take on Hilo challenges, which will involve lowering the thermostat by a few degrees for short periods. Based on their level of participation, customers will receive $90 to $100 in cash rewards, on average, for the winter season.

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As well, customers who live in single-family homes can look forward to annual energy savings of up to 15%, says Hydro-Quebec, depending on the number of challenges in which they participate, their type of home, their energy use habits and the devices they replace.

Hilo offers discounts of up to 20% off thermostats and up to 30% off other products. A smart hub ($140 value) and installation ($400 value) are free for customers who commit to taking on Hilo challenges. As part of the special launch offer, the first 3500 Hilo customers will receive a $100 discount.



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