RECALL: EYE Lighting Hortilux Platinum Series Ballast kit 120V input power cord
November 6, 2012 By Anthony Capkun
November 5, 2012 – EYE Hortilux, a division of EYE Lighting International, has issued a recall on a 120V input power cord effective immediately. This power cord is included in the Hortilux Platinum Series Ballast kit. Some pre-tested power cords have shown a wiring issue that, when plugged into the ballast and then a power outlet, may potentially cause an electrical shock.
Anyone with products currently in use and/or sold between November 1, 2011, and October 15, 2012, should contact EYE Lighting by email at EYEHortiluxRecall@eyelighting.com or call (888) 665-2677.
Customers that contact EYE Lighting will be asked to provide their contact and address information so they may receive a safely tested replacement power cord, as well as prepaid packaging for the defective cord’s return.
The power cord problem was discovered during routine testing of EYE Lighting products prior to shipping to distributors for retail stores. The defective 120V power cord—sourced from a American manufacturer—runs to the ballast from the wall outlet. The ballast itself, and the cord that runs from the ballast to the lighting fixture, is not impacted by this recall.
“Our top priority is our customer’s safety. Now that we are aware of the issue, we are working quickly to contact our distributors, retailers and their customers to provide them with a safe power cord replacement,” said a spokesperson for the company.
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