By Anthony Capkun
February 20, 2018 – “As our organization grows in size and complexity, we must continuously re-evaluate our operations…” said Southwire executive VP Kurt Hennelly on the news the company is closing its customer service centre (CSC) in Pleasant Prairie, Wisc.
Southwire plans to relocate the CSC’s operations—including equipment and inventory—to existing distribution facilities located in the U.S. and Toronto. This transition is expected to wrap up by the end of November.
“By leveraging our geographic locations and taking full advantage of our existing distribution network, we will be positioned to more readily and effectively meet our customers’ needs throughout North America,” added Hennelly.
Eligible employees at the Pleasant Prairie CSC will have the opportunity to bid on open positions at other Southwire locations. Those who do not wish to transfer to another Southwire location will receive severance packages.
“These types of decisions are never easy, and we thank our employees in Pleasant Prairie for their years of dedicated service,” said Rich Stinson, Southwire’s president & CEO. “Above all else, we are committed to the well-being of our employees, and we will work to ensure that those affected by this announcement are treated with dignity and respect.”