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“The days of rolling a truck each time [for service calls] are over” says ICwhatUC

December 30, 2020 | By Anthony Capkun

December 30, 2020 – ICwhatUC and Deloitte LLP in Canada announced an exclusive reseller agreement that will see both companies work together to support the power and utility sector with augmented reality solutions for service calls.

“As service departments strive to optimize everything they do, the days of rolling a truck each time are over; virtual and visual is the new normal, even for field teams,” said Luke Krueger, co-founder of ICwhatUC. “This is a major opportunity for organizational transformation and, in terms of driving exponential organizational change, Deloitte is the perfect fit.”

Calgary-based ICwhatUC deploys augmented reality-enabled video connectivity between service companies and their customers, supporting a range of service scenarios that “enable safe and efficient virtual service, instantly”.

“Our goal is to give field service workers fit-for-purpose software that is built with their work in mind,” added Krueger.

“Utilities throughout the country are experiencing cost pressures and, when their costs rise, these increases are eventually passed along to Canadian customers and negatively impact shareholders,” said Anthony Hamer, Deloitte Canada’s Power and Utility Practice. “The ICwhatUC technology provides utilities with a potentially impactful means of managing some of their greatest costs.”

ICwhatUC provides a self-service tool that simplifies customer-driven support calls using augmented video. With the ICwhatUC video interface, service calls that would typically require a technician to travel for an in-home or onsite visit can be accomplished without ever hitting the road. With just a single click, the utility sees what the customer sees through their mobile device.

Check out ICwhatUC’s video and see how it works.


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