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WSIB improvements are “a deliberate effort to bring generational change”

January 3, 2023  By Anthony Capkun



January 3, 2023 – Ontario’s WSIB has launched a suite of new services with the aim of better serving its clients.

“These improvements are part of a deliberate effort to bring generational change to the WSIB,” said Monte McNaughton, Minister of Labour, Immigration, Training and Skills Development, adding that benefit payments will be increasing by more than 6% in 2023.

People with claims and businesses can now access claim information 24/7, including claim status, latest payments, and approved benefits in real time. They can also submit documents straight to their claim file and send the WSIB a message any time.

Extended phone hours for claim-related support are now available, from 7:30 am to 7:45 pm.

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Businesses can also now report and pay their WSIB premiums in one transaction through online banking.

Starting this month, businesses’ account statements will be available exclusively online through WSIB’s online services, and claim files will be shared entirely electronically.

WSIB is also partnering with Canada Revenue Agency to allow customers to report and pay their premiums through CRA’s online platform at the same time they complete their taxes. This additional report and payment option is anticipated to be available in 2023.

Filing a new claim will also be simpler and able to be completed right on the WSIB’s website or through a new mobile app in 2023.

“Our goal is to ensure the people and businesses we serve feel supported and valued, and that we make it as easy as possible to work with us,” said Jeffery Lang, WSIB president & CEO.


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