As the threat of COVID-19 continues, FortisAlberta has announced it is “taking the necessary actions and precautions to protect the health and well-being of its employees and to provide electricity service to its customers”. FortisAlberta owns and operates over 60 per cent of Alberta’s total electricity distribution network, and serves over half a million customers.

FortisAlberta says it is providing a full range of services for its customers and has instilled best practices within critical parts of its business. Its control centre continues to remotely monitor, control and restore, where possible, the delivery of power across Alberta.

The company has dispersed its powerline employees across 50 different communities, so they can quickly address any issues that arise. It has also implemented work from home measures and isolation best practices to ensure there is no disruption in its service.

The Alberta Government also recently announced it is providing relief to eligible Albertans by deferring electricity and gas charges for up to 90 days.